Nadu - Nedu Phse 2 CPM items Grievance Redressal
Mana Badi Nadu - Nedu, Phase-II - Grievance redressal related to CPM items Nomination of Nodal officer and other staff - orders issued - Reg Circular.Rc.No.1956925/MBNN/2023 Dated: 17/01/2023
Ref:
Decision taken in the review meeting held on 13.01.2023
It is noticed that several grievances are reported by the field functionaries regarding repairs of centrally procured items supplied under Phase 1 of MBNN program.
A decision was taken in the Webex the District Collectors by Chief held on 12.01.2023 with to establish District level CPM grievance redressal Un monitor the redressal every District to coordinate and grievances with the Suppliers of Centrally procured Material, Head masters and Sachivalayam engineers for Mana Badi Nadu Nedu program.
CPM Grievance redressal and Implementation procedure:
- (i) Executive Engineer, APEWIDC will be the Nodal officer for redressing all Central Procurement Materials (CPM) related grievances of Mana Badi Nadu Nedu
- (ii) District Collector will provide four (4) full time staff to assist the Nodal officer on OD basis.
- (iii) Two (2) of the allotted staff members will be assigned for Field Inspections and the other two will be assigned office work.
- (iv) Nodal officer will ensure that the CPM Vendors /Companies attend to the Maintenance/ repairs for all Warranty items as per the SLA for each product.
Hence, all the 26 Districts collectors are requested to immediately constitute a CPM Grievance Redressal Unit in the office of the EE APEWIDC and designate the EE as Nodal officer and monitor the redressal of CPM grievances through this unit. The Collectors are requested to provide above staff officers for hassle free and maintenance of Crime me of program. to assist the Nodal grievances and under Mana Badi Nadu Nedu
